Terms of service
General Terms and Conditions
1) General, clientele, language
(1) All offers, purchase contracts and deliveries based on orders placed by our customers via our online store or in any other way are subject to these General Terms and Conditions.
(2) The products offered in our online store are aimed equally at consumers and entrepreneurs. For the purposes of these General Terms and Conditions, (i) a consumer is any natural person who concludes the contract for a purpose that cannot be attributed to their commercial or independent professional activity (Section 13 of the German Civil Code - BGB) and (ii) an "entrepreneur" is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when concluding the contract (Section 14 (1) BGB).
(3) The customer's terms and conditions of business shall not apply, even if we do not separately object to their validity in individual cases.
(4) Contracts with the customer shall be concluded in German or English.
2) Conclusion of contract
2.1 Our offers in the online store are non-binding.
2.2 The customer can select products from our range and collect them in a so-called shopping cart using the "Add to cart" button. To complete the order process, the customer clicks on the "Checkout" button. There they can enter their personal details and select a shipping and payment method. By clicking the "Buy" button, the customer submits a binding request to purchase the goods in the shopping cart. Before submitting the order, the customer can view the data at any time (the zoom function of the Internet browser can be helpful for this) and change it by making the appropriate entries. However, the application can only be submitted and transmitted if the customer has accepted these contractual terms and conditions and data protection information by ticking the appropriate box and has thereby included them in his application.
2.3 The provider then sends the customer an automatic confirmation of receipt by e-mail, in which the customer's order is listed again and which the customer can print out using the "Print" function. The automatic confirmation of receipt merely documents that we have received the customer's order and does not constitute acceptance of the application. The contract is only concluded when we issue a declaration of acceptance. A declaration of acceptance shall be made within 5 days, either
with a separate e-mail (order confirmation) sent to the customer, or
by delivery of the goods to the customer or
by a request for payment;
Should several alternatives be fulfilled, the earlier point in time shall be decisive.
2.4 If the payment method "PayPal Express" is selected, payment shall be processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - subject to the terms and conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer selects "PayPal Express" as the payment method during the online ordering process, he also issues a payment order to PayPal by clicking the button that concludes the order process. In this case, the seller already declares acceptance of the customer's offer at the point in time at which the customer initiates the payment process by clicking the button concluding the order process.
2.5 When submitting an offer via the seller's online order form, the contract text is stored by the seller and sent to the customer in text form (e.g. e-mail, fax or letter) after the customer has sent his order together with these GTC. In addition, the text of the contract is archived on the seller's website and can be accessed by the customer free of charge via his password-protected customer account by entering the corresponding login data, provided that the customer has created a customer account in the seller's online store before sending his order.
2.6 Before submitting a binding order via the seller's online order form, the customer can recognize possible input errors by carefully reading the information displayed on the screen. An effective technical means of better recognizing input errors can be the browser's magnification function, which enlarges the display on the screen. The customer can correct his entries during the electronic ordering process using the usual keyboard and mouse functions until he clicks on the button that concludes the ordering process.
2.7 The German and English languages are available for the conclusion of the contract.
2.8 Order processing and contact are generally carried out by e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.
3) Right of withdrawal
Our main goal is to satisfy all our customers 100%
Order Cancellations
avichic accepts full order cancellations within 12 hours. Under these circumstances, the customer will receive a full refund.
However, this policy does not apply if the product has already been shipped. Similarly, we cannot cancel orders where the product has already been manufactured or is in the process of being shipped to the customer.
Returns
Our standard return policy is 30 days. If 30 days have passed since your purchase, we are generally unable to offer a refund or exchange.
To be eligible for a return, your item must be in the same condition in which you received it. It must also be in the original packaging.
Once we receive your order, it will be checked to ensure that it meets all of our return criteria.
Gift cards cannot be returned.
Please do not remove any security tags unless you are 100% satisfied with your order. Doing so will invalidate our returns policy and we will not be able to refund your order.
To complete your return, we require an email receipt or other proof of purchase.
Once approved, we will send you an email to notify you of your refund. The refund will be made to your original method of payment.
There are certain situations where only partial refunds will be issued: (if applicable)
Any item that is not in its original condition, damaged or missing parts that are not due to our error.
Any item that is returned more than 30 days after delivery
Returning your item
You will be responsible for the shipping costs of returning your item. Shipping costs are non-refundable.
Upon request, we may be able to provide you with a prepaid return shipping label and deduct the cost from your refund.
Depending on where you live, it may take different amounts of time for your exchanged product to arrive.
You may wish to use a trackable shipping service or take out shipping insurance. We cannot guarantee that we will receive your returned item.
Please note that there may be delays in the transfer to your account. This is due to different processing times at banks and payment providers.
Please note that we cannot refund the shipping costs.
Delayed or missing refunds (if applicable)
It may take some time for your refund to be officially sent.
If you have not received your refund within 2 weeks, please contact us at support@thelitter-robots.com.
Exchanges (if applicable)
We will only replace items within 30 days if they arrive faulty or damaged. If you would like to exchange it for the same item, please contact us by email at support@thelitter-robots.com
Shipping
(If you wish to cancel the contract, please complete and return this form). To:
E-mail: support@thelitter-robots.com
To the returns form (please print out, fill in and enclose with the return)
4) Prices and terms of payment & taxes
4.1 Unless otherwise stated in the seller's product description, the prices quoted are product prices that do not include statutory VAT. The invoice and delivery are always duty unpaid and untaxed. In 98% of cases, customs tax is not payable. This can also be claimed much later by the tax office. As the invoices originate from Germany. Occasionally, the customer may incur further costs such as VAT and customs duties. For customs see 5.4. This should not usually happen, but in such a case the customer pays the 19% VAT later. However, no taxes are payable in the current order or on receipt.
4.2 In the case of deliveries to countries outside the European Union, further costs may be incurred in individual cases for which the seller is not responsible and which are to be borne by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in relation to the transfer of funds if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.
4.3 The payment option(s) will be communicated to the customer in the seller's online store.
4.4 If payment is made using a payment method offered by PayPal, payment will be processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - subject to the terms and conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.
4.5 As part of the Stripe payment service, we offer you various payment methods. You will be redirected to the website of the online provider Stripe. There you can enter your payment details, confirm the use of your data by Stripe and the payment instruction to Stripe.
If you have selected the credit card payment method, you do not need to be registered with Stripe in order to pay the invoice amount. The payment transaction will be carried out by your credit card company at the request of Stripe immediately after confirmation of the payment instruction and after your legitimization as the legitimate cardholder and your card will be charged. You will receive further instructions during the order process.
5.4 Import duties (customs), payment, due date
First of all: Over 95% of the goods will pass through without customs and will be sent directly to you. So you shouldn't worry too much about this, but we will pay for customs if it ends up there.
There are also any shipping costs and any import taxes and duties.
(1) The goods in our online store are shipped directly by our distributor. Due to customs regulations, the customer as the recipient of the goods is liable for customs duties. In plain language: any import duties, such as import sales tax and customs duties, are to be paid by the customer. However, upon request, we will of course reimburse the customer for the import duties that he demonstrably had to pay for the delivery of the goods. The following costs may arise:
1.1 Value of goods not exceeding 22 euros: no duties
1.2 Value of goods between 22 euros and 150 euros: import sales tax of 19 percent or 7 percent and excise duty (for consignments of goods subject to excise duty)
1.3 Value of goods greater than 150 euros: Duty calculation according to the customs tariff
(Information on the calculation of duties can be found at
http://www.zoll.de/DE/Privatpersonen/Postsendungen-Internetbestellungen/Sendungen-
from-a-non-EU-country/customs-and
taxes/internetorders/internetorders_node.html
5) Delivery and shipping conditions
5.1 Unless otherwise agreed, the goods shall be shipped to the delivery address specified by the customer. The delivery address specified in the seller's order processing is decisive for the processing of the transaction. Our delivery time is 3-6 weeks. In exceptional cases up to 7 weeks. In this case, the customer only has to cover the shipping costs. If the customer does not receive the goods after 7 weeks, he will receive a new delivery. No new shipping costs will be incurred.
5.2 If the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful shipment. This does not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller had notified him of the service a reasonable time in advance. Furthermore, this does not apply with regard to the costs for the return shipment if the customer effectively exercises his right of withdrawal. If the customer effectively exercises his right of withdrawal, the provision in the seller's withdrawal policy shall apply to the return costs.
5.3 Self-collection is not possible for logistical reasons.
5.4 The shipping time is 2-4 weeks. In some cases it can also take 5 weeks. The customer must therefore wait up to 5 weeks for the product. If the customer has not received anything by then, the customer must contact us after 3 months at the latest. We will then find a solution to ensure that the customer is always satisfied.
6) Retention of title
If the seller makes advance payment, he retains ownership of the delivered goods until the purchase price owed has been paid in full.
7) Liability for defects (warranty)
7.1 If the purchased item is defective, the provisions of statutory liability for defects shall apply.
7.2 The customer is requested to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this. If the customer fails to do so, this shall have no effect on his statutory or contractual claims for defects.
8) Special conditions for the processing of goods according to specific customer specifications
8.1 If, according to the content of the contract, the seller owes not only the delivery of goods but also the processing of the goods according to certain specifications of the customer, the customer must provide the operator with all content required for processing, such as texts, images or graphics in the file formats, formatting, image and file sizes specified by the operator and grant him the necessary rights of use. The customer is solely responsible for the procurement and acquisition of rights to this content. The customer declares and assumes responsibility that he has the right to use the content provided to the seller. In particular, he shall ensure that no third-party rights are infringed, especially copyrights, trademark rights and personal rights.
8.2 The customer shall indemnify the seller against claims by third parties which they may assert against the seller in connection with an infringement of their rights through the contractual use of the customer's content by the seller. The customer shall also assume the reasonable costs of the necessary legal defense, including all court and attorney's fees in the statutory amount. This does not apply if the customer is not responsible for the infringement. In the event of a claim by a third party, the customer is obliged to provide the seller immediately, truthfully and completely with all information necessary for the examination of the claims and a defense.
8.3 The seller reserves the right to refuse processing orders if the content provided by the customer for this purpose violates legal or official prohibitions or offends common decency. This applies in particular to the provision of anti-constitutional, racist, xenophobic, discriminatory, offensive, youth-endangering and/or violence-glorifying content.
9) Redemption of promotional vouchers
9.1 Vouchers that are issued free of charge by the seller as part of promotions with a specific period of validity and that cannot be purchased by the customer (hereinafter "promotional vouchers") can only be redeemed in the seller's online store and only during the specified period.
9.2 Promotional vouchers can only be redeemed by consumers.
9.3 Individual products may be excluded from the voucher promotion if a corresponding restriction results from the content of the promotional voucher.
9.4 Promotional vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.
9.5 Only one promotional voucher can be redeemed per order.
9.6 The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.
9.7 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be selected to settle the difference.
9.8 The credit balance of a promotional voucher is neither paid out in cash nor does it bear interest.
9.9 The promotional voucher will not be refunded if the customer returns the goods paid for in full or in part with the promotional voucher within the scope of his statutory right of withdrawal.
9.10 The promotional voucher is transferable. The seller can make payment with discharging effect to the respective holder who redeems the promotional voucher in the seller's online store. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-authorization, legal incapacity or lack of power of representation of the respective holder.
10) Applicable law
10.1 The law of the Federal Republic of Germany shall apply to all legal relationships between the parties to the exclusion of the laws on the international purchase of movable goods. In the case of consumers, this choice of law shall only apply insofar as the protection afforded by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn.
10.2 Furthermore, this choice of law with regard to the statutory right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.
11) Alternative dispute resolution
11.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.
11.2 The seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.